If you received the wrong item we will gladly exchange that for you provided the item you intended to purchase is in stock. Otherwise we will issue a full refund for the mis-shipped item and pay for the return postage to Us.
The deadline for exchanging an item is 15days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
Please note: Exchanges are not available for custom printed items.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org
- By phone number: 212-431-3005
- If you contact us through our chat bot or contact form we can get your exchange started as well.
A return label will be generated for you to return the wrong item and we will duplicate your order with a new tracking number and order number to ship you the item you are exchanging.