DYNOMIGHTY ("we" and "us") is the operator of (https://www.mightywallet.shop)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and refund any out of stock items before shipping.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
DYNOMIGHTY will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. DYNOMIGHTY will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
3.2 Warranty Returns
DYNOMIGHTY will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect DYNOMIGHTY to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4.1 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
DYNOMIGHTY will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and DYNOMIGHTY encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to DYNOMIGHTY at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the shipping.
International Shipping costs are non-refundable for goods returned due to non-payment of duties, tariffs or customs.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. If you would like a second shipment sent the shipment can be sent as soon as the investigation is concluded.
If the package is deemed lost we can refund the cost of the items but NOT shipping costs (USPS First Class Package) but do not refund expedited shipping services for lost packages.
If a second attempted shipment is lost the refunded amount will deduct the cost of both the first and second shipment.
9.3 Acts of God - Force Majeure Events
In any case where dynomighty uses any shipping methods which are delayed caused by or resulting from Acts of God; war, civil commotion, fire, flood or other casualty, labor difficulties, shortages of labor, materials or equipment, government regulations, unusually severe weather, or other causes (obtain materials, shipping space or transportation) beyond such party’s reasonable control shall not be liable.
10. Customer service
For all customer service enquiries, please email us at service@dynomighty.com