Shipping Questions

• Missing Shipment

  "Shipping Status - Delivered" But Still Missing Does your tracking say it's been delivered but you never got the package? 9 times out of 10 the package is there but maybe with a neighbor, or marked as delivered but is still with the postal carrier. If you can't find it I would suggest launchin...

• Pre-Shipment delay

  This is very frustrating I'm sorry for the delay. Has it been under a week of your order? If so and the package is still saying in "PRE-SHIPMENT" it means it might not have made it from our office to the post-office. This is rare but does happen if the postal carrier loses the item on the w...

• Where's my order? (International)

  Do NOT use the USPS site for your tracking! Use this site to track international orders: http://dm.mytracking.net/ibc/dmportalv2/externaltracking.aspx (http://dm.mytracking.net/ibc/dmportalv2/externaltracking.aspx) then enter your tracking number. It should look similar to this: (UJ041461204US) ...