Where's my International order?

Unfortunately Not All International orders are not traceable once they have left the US.
Please check with your local postal service at 10-15 business days after shipping.

PLEASE NOTE: Issues we are currently experiencing with International orders:
1 - Tracking not updating due to lack of scanning of all packages
2 - International delivery times can be delayed by an additional 2-3 weeks when they are not scanned.

When the destination country receives your package they might not scan it.

This is why the tracking info still shows it's last scan as:
Departed USPS Regional Facility
Your item departed our USPS facility in JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER. The item is currently in transit to the destination.

PLEASE NOTE: "The item is currently in transit to the destination." means that the package is no longer in the USA.
This is the last scan the package receives then it's up to the receiving country to scan the package but as many countries have their own systems they do not scan the item but assign it a new tracking number.

I strongly recommend that you contact the local post office as they might be holding it for customs. They should notify you, but call the local post office and ask if a package is being held for you.

Please note: International Shipping costs are non-refundable.

Contact Us

Not finding what you're looking for? Contact Us Directly