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Can anyone see my travel history or past locations?
No. The location data and history are NOT stored on the device itself. The data itself is also encrypted as well during transfer to and from the Apple Network. -
No. Local laws and regulations may prohibit you from disposing of your Tracker in the trash. When it reaches the end of its life you can take it to an electronics collection point near you or send the device back to us and we will ensure the materials are recycled if at all possible or at least ...
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Connecting your Wallet Tracker to the “Find My” App
Turn on the Tracker (Press and hold the power button for 5 seconds, the device will beep and turn on.) Open the “Find My” App Tap “Add Item” Tap “Other Supported Item” (Note: The device will appear as a 4 digit name.) Tap “Connect” Give your device a name and select an emoji Tap “Agree to Acknow... -
Connectivity Issues even After Resetting your Tracker
The connectivity of the Tracker depends on the Find My App having a connection to the Apple servers. Pairing may fail if the connection to the network is spotty or disconnected. Ensure you have a solid internet connection with either your Wifi or Phone Network data connection. -
Enabling Lost Mode on your Tracker
Open the Find My App Under “lost mode” tap Enable Tap continue and enter a phone number or email address Confirm Customize your lost message Tap “Activate” to complete setup -
How to "Factory Reset" your Wallet Tracker
Double-click the power button, the Tracker will beep. Then immediately long press the power button for 8 seconds The Tracker will make a sound and the indicator light will flash - DO NOT Release it yet. Continue to hold the power button until the Tracker makes a sound for the 2nd time and indicat... -
My Tracker Makes Sounds All on it’s Own
The Apple Find My network has a security measure that discourages unauthorized tracking which could be causing your device to beep. These scenarios are the result of features created specifically to discourage users from being tracked without their knowledge. There are a couple different ways t... -
If you’ve lost connection with your Tracker it could be that the device is off or an update on your device or Find My App has caused the connection to be lost. If you are not sure the best thing to do is reset your Tracker. Press the Tracker power button 5 times within 2 seconds. The Tracker wil...
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Who can see my Wallet Tracker?
Only you can see where your tracker is under normal use. EXCEPTION: When you turn on “Lost Mode” can your device be discovered by others. Even so Apple anonymizes the data and only notifies users nearby that a “Lost item” is near them and each individual user can choose to respond or not. If ...